Zürich, 23. July 2019:
FTF is pleased to have won Mr. Pablo Garcia as Hospitality Advisor. He says about our cooperation:
“With 20 years working for and in the Hospitality Industry, I understand the importance of applying technology to increase customer satisfaction which is the key to succeed.
As a Senior Lecturer in Innovation, Sustainability and Facilities Management at Les Roches – The Global Hospitality Management School (Top 3 Institution Worldwide for Hospitality and Leisure Management), I always share with my students the importance of applying new tools, techniques and technology to gain competitive advantage in already very competitive and globalise marketplace.
Today I am very excited to collaborate as a Hospitality Advisor with FTF. A truly service-oriented tool able to measure and analyse service quality. A tool which will help organisations to re-define their services and to understand employee’s performances.
People is the key, through data is the only way and I believe FTF is the future of the Hospitality Industry.”